Frequently Asked Questions

> How do I place an order?

You may place your orders on this website or shoot us a message on Facebook/Instagram: @loveatomstudio


> What are your accepted payment methods?

We accept payments through PayPal, GCASH, cash, and bank deposits.


> How do I send my payment confirmation?

For clients that choose to pay via GCASH and bank deposit, you may send a photo of your receipt to us through Facebook or Instagram.

Allow 24-48 hours for us to confirm your payment and process your order.


> Do you ship nationwide?

Nationwide shipping is applicable to selected products (non-fragile items) only. Items like dried grasses, mirrors and big vases can be picked up in or delivered within Metro Manila.


> How much is your shipping fee?

Nationwide (standard) fee is P350 upon checkout. Delivery fares may vary for customers that opt to deliver via Grab/Lalamove/Angkas within Metro Manila and certain parts of Luzon.


> How long until I receive my orders?

For items in stock, orders are sent out the next day upon order placement. For special and/or custom orders, please allow 14-30 days for us to fulfill your request.

For more info, kindly read our shipping and return policies.


> What are your operation hours?

We're open Mon-Fri from 9AM to 5PM, however, customers may place orders online anytime. We'll try to do our best to get back to you within a 48-hour time frame.